Please note that all reviews are reproduced with permission from the customer.
Email received 7 January 2012 from Dale
Jean
Just a note to say thanks, the evening was great and made the celebration one they won't forget.
Regards
Dale
Just a note to say thanks, the evening was great and made the celebration one they won't forget.
Regards
Dale
Email received 16 December 2011 from Sue
Hello
Just a quick email to thank you all for a lovely evening last night. Despite the restaurant being full the food and service were exceptional.
Many thanks once again.
Sue
Just a quick email to thank you all for a lovely evening last night. Despite the restaurant being full the food and service were exceptional.
Many thanks once again.
Sue
Email received 7 December 2011 from Claire
Dear Darren,
I just wanted to send a quick message to express our thanks for a beautiful meal yesterday lunchtime. The food was cooked and presented to a very high standard and we all thoroughly enjoyed our Christmas lunch!
Thank you once again
Claire
I just wanted to send a quick message to express our thanks for a beautiful meal yesterday lunchtime. The food was cooked and presented to a very high standard and we all thoroughly enjoyed our Christmas lunch!
Thank you once again
Claire
Email received 1 December 2011 from John
Dear Darren
It was nice to chat to you last Saturday - it was also really good to see things going so well after 10 years or so - Jane & I had a great trip down memory lane during the day & it was topped off by an excellent evening at the Black Horse - the food and service were out standing - well done & thank you. We will try not to leave it 10 years until our next visit! Perhaps you could add us to your mailing list for special events & menu changes etc. Here's to next time & please thank all of your team.
Kind regards
John
It was nice to chat to you last Saturday - it was also really good to see things going so well after 10 years or so - Jane & I had a great trip down memory lane during the day & it was topped off by an excellent evening at the Black Horse - the food and service were out standing - well done & thank you. We will try not to leave it 10 years until our next visit! Perhaps you could add us to your mailing list for special events & menu changes etc. Here's to next time & please thank all of your team.
Kind regards
John
Email received 28 November 2011 from Stella
Hi there,
We had a 50th birthday celebration at the Black Horse on Fridaty 25 November 2011. We would just like to say a huge thank you for making Ann's celebration so special. The food, all your staff and the atmosphere were all fantastic. From the time we arrived in the car park to the time we left, we couldn't have asked for more. We will certainly be back and will recommend you to anyone looking for a really lovely place to eat.
Kind regards
Stella
We had a 50th birthday celebration at the Black Horse on Fridaty 25 November 2011. We would just like to say a huge thank you for making Ann's celebration so special. The food, all your staff and the atmosphere were all fantastic. From the time we arrived in the car park to the time we left, we couldn't have asked for more. We will certainly be back and will recommend you to anyone looking for a really lovely place to eat.
Kind regards
Stella
Email received 8 March 2011 from the Grants
Hello Jean, just a quick thank you for making our Ruby Wedding lunch such an enjoyable occasion. The tables looked wonderful and the menus were a lovely touch. The food was absolutely lovely, please pass on our thanks to the Chef, everyone commented on it. The waiters and waitresses were delightful and managed to cope with people wandering around between tables in between courses without getting hassled. I couldn't believe it was 7 o'clock when we left. All our family and friends have said how much they enjoyed it so again very many thanks. Thanks to you too and Darren for your help in making it such a wonderful occasion.
Email received 8 March 2011 from Sue
Hi Jean,
Just to let you know that our friends have finally visited The Black Horse to redeem our surprise voucher gift to them of a meal for 2. They went on Saturday and had a super meal with, great service and a lovely evening out. The staff were wonderful playing along with the subterfuge and kept the note until they had finished. Your wording of the letter kept my friends guessing right to the end. They even kept glancing round at other diners to see if there were any they recognised!! It all worked very well.
Thank you for your help in this and I will drop a note to the manager to say thank you to everyone involved at The Black Horse,
With all good wishes, Sue
Just to let you know that our friends have finally visited The Black Horse to redeem our surprise voucher gift to them of a meal for 2. They went on Saturday and had a super meal with, great service and a lovely evening out. The staff were wonderful playing along with the subterfuge and kept the note until they had finished. Your wording of the letter kept my friends guessing right to the end. They even kept glancing round at other diners to see if there were any they recognised!! It all worked very well.
Thank you for your help in this and I will drop a note to the manager to say thank you to everyone involved at The Black Horse,
With all good wishes, Sue
Email received 6 March 2011 from Anne
Good Afternoon Darren & Team
I just wanted to let you know how much I enjoyed both my lunch on 4th (which was my birthday date) and dinner on 5th. It was really lovely and the great service and faultless food made this a very special weekend for me.
Keep up the good work and please pass on my best wishes to all the team. Oh... and thank you for BOTH my birthday cards!
With kind regards, Anne
I just wanted to let you know how much I enjoyed both my lunch on 4th (which was my birthday date) and dinner on 5th. It was really lovely and the great service and faultless food made this a very special weekend for me.
Keep up the good work and please pass on my best wishes to all the team. Oh... and thank you for BOTH my birthday cards!
With kind regards, Anne
Email received 13 January 2011 from the Mr & Mrs Gilbert and Mr & Mrs Mylechreest
Thank you for attentiveness from yourself and staff, together with fine meals, when we came to The Black Horse last evening. Pauline was also very pleased to receive your surprise birthday card and specially decorated dessert.
We hope to visit again soon.
We hope to visit again soon.
Email received 9 January 2011 from Kate
Just a short note to thank you for arranging the table for last night. We both had a fabulous evening and the food was incredible. Thanks to you and the staff for making it so good.
Email received 8 December 2010 from Mr & Mrs Ellmers
Hello, just to say thank you so much for a lovely welcome and fantastic food for our joint birthdays. The pub is just beautiful and perfect for a meal and of a very high standard.
...... rather embarrassingly, when we got into our car I thought I had still got hold of our birthday cards but a little further down the road it transpired that perhaps they slipped out of my lap as I closed the car door they fell onto your driveway!!! Apologies for this!!!!! My intention was not to litter your car park! We will be returning for a “lighter” meal in the not too distant future and wish you and all your staff a very Merry Xmas!!!!
Sorry again for the accidental card loss..... it was such a lovely touch :)
...... rather embarrassingly, when we got into our car I thought I had still got hold of our birthday cards but a little further down the road it transpired that perhaps they slipped out of my lap as I closed the car door they fell onto your driveway!!! Apologies for this!!!!! My intention was not to litter your car park! We will be returning for a “lighter” meal in the not too distant future and wish you and all your staff a very Merry Xmas!!!!
Sorry again for the accidental card loss..... it was such a lovely touch :)
Email received 9 November 2010 from Anna-Marie
Dear Sir/Madam,
I am writing to say “thank you” for a wonderful stay at The Black Horse on the night of Friday 5th November 2010. I also want to say that we had a wonderful meal that evening too. Your staff were both pleasant and professional and your accommodation was outstanding. I was particularly impressed by your waiters/waitresses knowledge of all the meals (ingredients, etc), and the enthusiasm with which they described the food. Both my boyfriend and I get to stay in some lovely places throughout the year and I undertake a lot of site visits as part of my job, and I can honestly say that a number of establishments could learn a lot from the all the nice touches in your chalet rooms. We particularly appreciated the large umbrella by the front door and never expected to see a trouser press! Your set up for breakfast was great and meant that we ate at our convenience rather than yours - that really is putting the customer first.
I dined with you a number of years ago for my Mothers 60th birthday. It was very good then - you're great now!
Many thanks to you all.
I am writing to say “thank you” for a wonderful stay at The Black Horse on the night of Friday 5th November 2010. I also want to say that we had a wonderful meal that evening too. Your staff were both pleasant and professional and your accommodation was outstanding. I was particularly impressed by your waiters/waitresses knowledge of all the meals (ingredients, etc), and the enthusiasm with which they described the food. Both my boyfriend and I get to stay in some lovely places throughout the year and I undertake a lot of site visits as part of my job, and I can honestly say that a number of establishments could learn a lot from the all the nice touches in your chalet rooms. We particularly appreciated the large umbrella by the front door and never expected to see a trouser press! Your set up for breakfast was great and meant that we ate at our convenience rather than yours - that really is putting the customer first.
I dined with you a number of years ago for my Mothers 60th birthday. It was very good then - you're great now!
Many thanks to you all.
Email received 15 October 2010 from Kirsty-Ann and the whole family!
Dear All at the Black Horse,
Just a little email to say thank you for a fabulous meal!
We came to your restaurant on the 1st October to celebrate my Mum's birthday. I would just like to say thank you very much for making it such a special evening for her. She was very impressed by the excellent service and the whole family really enjoyed the food. The staff were sooo friendly and made a real fuss of Mum and she had a great evening and especially liked the birthday card you left for her on the table.
Thank you again and we hope to see you soon.
Just a little email to say thank you for a fabulous meal!
We came to your restaurant on the 1st October to celebrate my Mum's birthday. I would just like to say thank you very much for making it such a special evening for her. She was very impressed by the excellent service and the whole family really enjoyed the food. The staff were sooo friendly and made a real fuss of Mum and she had a great evening and especially liked the birthday card you left for her on the table.
Thank you again and we hope to see you soon.
Email received 13 September 2010 from Jan
Dear Jean, Would you kindly pass on to the management and staff our grateful thanks for making our celebration so special yesterday. We have had nothing but praise for the way everything was managed on the day from the wonderful menu, the beautiful food and the professionalism of your staff. Nothing was too much trouble. With a large party which included children things sometimes get hairy but you dealt with everything to perfection. My daughter-in-law who has a year old baby was very impressed with the effort that was made towards making the children happy with toys, games etc. They live in Londay and visit a lot of restaurants but very seldom are they offered anything to amuse my grandson.
We look forward to coming to see you again soon but next time we will be a much smaller party!
Again a big thank you to you all.
We look forward to coming to see you again soon but next time we will be a much smaller party!
Again a big thank you to you all.
Email received 3 May 2010 from Steve
To Darren and the rest of the team
My son Scott, and his lovely wife Gillian, arranged a surprise 60th birthday meal for me at your restaurant on 1st May 2010. Everything about it was excellent - the food, the service, the ambience, the well-stocked wine cellar and superb brandy. Little touches like the personalised birthday card just topped off a wonderful evening. My wife and I had a marvellous time and look forward to visiting you again when we are next in the area. Unfortunately, we live in East Yorkshire otherwise we'd be eating there on a very regular basis! Thanks again, everyone, for making it a night to remember.
Steve Goacher
My son Scott, and his lovely wife Gillian, arranged a surprise 60th birthday meal for me at your restaurant on 1st May 2010. Everything about it was excellent - the food, the service, the ambience, the well-stocked wine cellar and superb brandy. Little touches like the personalised birthday card just topped off a wonderful evening. My wife and I had a marvellous time and look forward to visiting you again when we are next in the area. Unfortunately, we live in East Yorkshire otherwise we'd be eating there on a very regular basis! Thanks again, everyone, for making it a night to remember.
Steve Goacher
Email received 1 March 2010 from Ian
Dear Jean, We at Letchworth Probus had a splendid time at The Black Horse on 24th February. The food was delicious and the service exemplary. I have spoken to the chefs and the waiting staff on the night but now wish to record our thanks by this message.
With renewed thanks
Ian
With renewed thanks
Ian
Email received 23 February 2010 from Sue & Mark Vaughan
Hi there Darren & the team, I would just like to tell you how much we both enjoyed our anniversary meal at the Black Horse.The food was absolutely fantastic and the service was first class. We were told about the Black Horse by three separate groups of friends, I can assure you that you will be seeing us again soon!
Thanks again Sue & Mark Vaughan
Thanks again Sue & Mark Vaughan
Email received 21 February 2010 from Nick Beecheno
Hi
I just wanted to write to thank you for a really enjoyable experience at the Black Horse last Friday. It was only our second visit, and the first time we have eaten in the restaurant. All the staff were extremely professional and helpful, the food was excellent, and the wine list was very impressive.
Thanks you once again
Nick Beecheno
I just wanted to write to thank you for a really enjoyable experience at the Black Horse last Friday. It was only our second visit, and the first time we have eaten in the restaurant. All the staff were extremely professional and helpful, the food was excellent, and the wine list was very impressive.
Thanks you once again
Nick Beecheno
Extract of email received 10 Feb 2010 from Jon Gillham
"We had our wedding breakfast with you on the 16th May last year and we are so sorry that we have been tardy in getting thank you's out but everyone was delighted with the meal, it was absolutely the right choice for us and we both think that the Black Horse really made the day magical, the service was fantastic, the food amazing, absolutely wonderful, I just wish I could do that again all over."